Return & Refund Policy
At the CraftieRican Bodega, every item is handmade with care, and many products are custom-designed for your event. Because of this, we have the following policy in place.
Custom & Personalized Orders
All custom items - including products made with names, logos, specific themes, or special color request - are final sale.
We do not offer returns, exchanges, or refunds on custom or personalized orders.
Non-Custom Items
If you receive a non-custom item that arrives damaged, please contact us within 48 hours of delivery with clear photos of the product and packaging. Once reviewed and approved, we may offer a replacement or store credit.
Order Accuracy
Customers are responsible for reviewing all order details before checkout. We are not responsible for:
Incorrect information submitted with your order
Shipping delays caused by carriers
Minor variations in color or design (each item is handmade)
Cancellations
Orders may be canceled within 24 hours of purchase. After that, materials and production may already be in progress.
Our Promise:
We take pride in our work and want you to love your order. If there's an issue, please reach out - we are happy to work toward a fair solution.
